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  • How are the orders sent and what would be the delivery time?

Orders to France and The European Union are sent by Colissimo, while deliveries outside Europe are sent by Fedex.

Deliveries to France are free and carried out within 48 hours (Monday to Friday, excluding bank holidays).

Deliveries to the European Union are free for orders from 300€ and delivered within 72 hours (Monday to Friday, except bank holidays).

Deliveries outside the European Union are charged according to the country zones and delivery is from 4 days (Monday to Friday, except bank holidays).

  • Is shipping in France free?

Yes, for all orders with Colissimo (La Poste).

  • Do you deliver internationally?

Yes we deliver all over the world. Delivery is free in European union for orders from 300€. For shipments outside the EU area, customs charges/taxes may be applied on importation. These charges are the responsibility of the customer.

  • When would my order be sent?

Orders are prepared and sent the same day if received before 14h (French time) or following day after this on condition that the articles required are available. We inform customers of the progression of the order preparation by e-mail.

  • How can I track my order?

As soon as the order leaves, an e-mail will be sent giving you the tracking number which you can use at the website of the following transporters:

La Poste : https://www.laposte.fr/produits/presentation/suivre-une-lettre-un-colissimo-un-envoi-express

-  Fedex : https://www.fedex.com/fr-fr/tracking.html

If you cannot find the tracking number please contact us by telephone at +33 (0)1.53.64.74.74 or e-mail at paris@guibert.fr.

  • I made a mistake with my address, how can I correct it ?

A modification can be made but you must react quickly! Contact us as quickly as possible from Monday to Saturday between 10:30 to 14:30 at +33 (0)1.53.64.74.74 before the order is sent because after this it would be too late.

  •  Could the delivery be made to an address other than my own?

Yes, you only need to fill in the section marked “Address of billing” different and complete the two addresses. In this way you could send a gift to a friend or have delivery to your holiday address.