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  • What is your return/exchange policy?

You have the possibility of returning all or a part of your order (except special or made-to-measure articles) within 14 days following reception. Articles must be returned in their original packaging, new, complete, neither worn nor washed and with no damage. Returns or exchanges are free in France but at the client’s expense elsewhere. Note that for foreign returns (outside the E.U.) customs duties may be charged and those at the client’s expense.

  • How can I exchange/return a product?

You can ask for a return label in your customer area. You can also contact us at paris@guibert.fr with your order number where we will assist you during the return process.

  • Can I get an exchange or refund at the Shop ?

Yes by visiting our boutique at 22 avenue Victor Hugo, 75116 Paris,  within 14 days for  providing articles are available.