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Faq Sections

The shop
         Do you have a shop ?

Yes, you can discover all of our products in our Parisian shop:

Guibert Paris
22 Avenue Victor Hugo
75116 – Paris

We are open from Monday to Saturday, from 10:30am to 7:30pm.


         Is it possible to buy online and get delivered to the shop?

Yes. At the time of your purchase you will be able to select the option “Checkout in store”. As soon as your order has been validated you may come and collect it at our Paris boutique at 22, avenue Victor Hugo 75116 Paris.

An email will be sent to confirm that your order is available.


Payement methods
         What types of credit cards do you accept ?

We accept payment by credit cards (Carte Bleue/Visa/Mastercard/e-Carte Bleue) via the secured site PayBox (Crédit Agricole). At no moment would Guibert Paris be aware of your bank details thanks to an encryption system SSL and so your details would always be secure.

You could equally settle payment of your order by bank transfer directly on our account with the bank  Indosuez.The payment information would be transmitted on validation of your order, the latter sent on reception of payment.

You have 7 days from the date of your order to effect your bank transfer beyond which the order would be cancelled.


         When will my bank account be debited for my order ?

Once you place an order on our website, you will be debited, according to your type of card (credit or debit) at the time of your payment or later.


Shipping
         How are the orders sent and what would be the delivery time ?

Orders to France and The European Union are sent by Colissimo, while deliveries outside Europe are sent by Fedex.

Deliveries to France are free and carried out within 48 hours (Monday to Friday, excluding bank holidays).

Deliveries to the European Union are free for orders from 300€ and delivered within 72 hours (Monday to Friday, except bank holidays).

Deliveries outside the European Union are charged according to the country zones and delivery is from 4 days (Monday to Friday, except bank holidays).


         Is shipping in France free ?

Yes, for all orders with Colissimo (La Poste).


         Do you deliver internationally?

Yes we deliver all over the world. Delivery is free in European union for orders from 300€. For shipments outside the EU area, customs charges/taxes may be applied on importation. These charges are the responsibility of the customer.


         When would my order be sent ?

Orders are prepared and sent the same day if received before 14h (French time) or following day after this on condition that the articles required are available. We inform customers of the progression of the order preparation by e-mail.


         How can I track my order ?

As soon as the order leaves, an e-mail will be sent giving you the tracking number which you can use at the website of the following transporters:

If you cannot find the tracking number please contact us by telephone at +33 (0)1.53.64.74.74 or e-mail at paris@guibert.fr.


         I made a mistake with my address, how can I correct it ?

A modification can be made but you must react quickly ! Contact us as quickly as possible from Monday to Saturday between 10:30 to 14:30 at +33 (0)1.53.64.74.74 before the order is sent because after this it would be too late.


         Could the delivery be made to an address other than my own ?

Yes, you only need to fill in the section marked “Address of billing” different and complete the two addresses. In this way you could send a gift to a friend or have delivery to your holiday address.


Returns and exchanges
         What is your return/exchange policy?

You have the possibility of returning all or a part of your order (except special or made-to-measure articles) within 14 days following reception. Articles must be returned in their original packaging, new, complete, neither worn nor washed and with no damage. Returns or exchanges are free in France but at the client’s expense elsewhere. Note that for foreign returns (outside the E.U.) customs duties may be charged and those at the client’s expense.


          How can I exchange/return a product?

You can ask for a return label in your customer area. You can also contact us at paris@guibert.fr with your order number where we will assist you during the return process.


         Can I get an exchange or refund at the Shop ?

Yes by visiting our boutique at 22 avenue Victor Hugo, 75116 Paris,  within 14 days for  providing articles are available.


Products and care
           Where do the leathers come from to produce Guibert products ?

All our leathers are made exclusively in France. Our four partner tanners are, each in their category, the world references. They collaborate exclusively with the most renowned luxury houses. For more details, you can consult the leathers.


         Where are the Guibert products made ?

Our leather goods and small leather goods are Made in France or Made in Spain. Our silk products, riding boots, low boots and chaps are Made in Italy. Our whips and crops are Made in Germany and our equestrian clothes are Made in Switzeland


         What are your maintenance instructions for leather ?

Each leather is specific, depending on its tanning and its use. You will find detailed maintenance tips on the leather sheet concerned in the leathers on our website or on each product sheet, in the maintenance tab.


         How can I wash my scarf ?

For silk, silk & wool, silk & cotton, modal & cashmere, please dry-cleaning only.


         What is your warranty policy on your products ?

Bags and accessories Guibert Paris are guaranteed for one year from the date of purchase on condition of normal wear and tear and respecting the precautions advised by Guibert Paris. If necessary, we can undertake repairs.

Contact us at paris@guibert.fr or by telephone at +33 (0)1.53.64.74.74.